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    Service Controller

    Meet Lucinda! Lucinda began with State Transit in 2010 as a trainee Bus Operator and is currently a Service Controller in the Network Control Centre in Eveleigh. "After selling my business, I was looking for a job with security and the opportunities to develop my skills and move up in an organisation."

    A year after joining, Lucinda began lending her experience to the Recruitment Team assisting them on several occasions with interviewing new Bus Operator candidates.

    Lucinda moved into the Network Control Centre in 2014 and currently works along our colleagues at Transport for NSW as a Service Controller. Lucinda plays a key role in keeping our transport network moving by monitoring bus services and communicating with our drivers on the road to identify problems and keep them from escalating.

    Lucinda and her team must keep up to date with the changes in technology such as upgrades to services monitoring and route information systems that keep track of where buses are in the network and how they are performing. Lucinda says "I have developed greater analytical and problem solving skills as well as improved my people and communication skills which help me in my daily routines".

    What Lucinda enjoys most about her role is working in a great environment, having the stability and security of a great team and lots of opportunities to further her career. But mostly she enjoys the variety of the Control Centre. "Every day presents me with new challenges and the opportunity to help people".

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