Meet Melissa! Melissa is a Senior Staff Supervisor at Leichhardt Depot and began working with State Transit in 2008 as an Operations Trainee at Ryde. "As a Trainee I was given training and exposure to key functions of the organisation, ranging from finance, rostering, scheduling, operations and people management". The traineeship provided the perfect exposure for Melissa to move up into a people management role becoming a Staff Supervisor at Burwood Depot.
As a Staff Supervisor, Melissa supervised around 115 Bus Operators. She also assisted depot management with performance development and employee relations matters and supported the depot to exceed performance targets that achieve great customer service.
In 2013 she took on the role of Senior Staff Supervisor in Leichhardt Depot which has the additional responsibilities of leading and coaching other Staff Supervisors. She is also the central point of contact and control for depot operations in the absence of Depot and Duty Manager.
Having these extra responsibilities has pushed Melissa to strive harder. "The main benefit of my time with State Transit has been the opportunity to constantly challenge myself and further develop my skills". Melissa has not only gained development but a strong sense of personal satisfaction from her job. "I love meeting new people and watching them develop their own skills as professional drivers."
Melissa sees success in her job as being about communication and having a rapport with the people she supervises. "Every day is out of the ordinary. When you deal with people and their everyday life events you cannot expect to have the same day twice! Everybody you meet has a family, has their own goals, dreams and aspirations and as the link between them and the organisation, you must always be willing to assist."